Refund & Returns

At Butterfly Kratom Co, we stand behind the quality of our products and want you to have a smooth, stress-free shopping experience. If something isn’t right, we’re here to help — within reason and within policy.

Please read our return guidelines carefully before placing your order.

All Sales Are Final

Due to the nature of our products (consumable botanicals), we do not accept returns once a product has left our facility. This policy helps us ensure product safety, purity, and compliance.

We cannot accept returns on opened, used, or tampered products.

Refunds & Replacements — When Applicable

While we can’t take products back, we will gladly offer a refund or replacement under the following conditions:

You may be eligible for a refund or reshipment if:

You received the wrong product
Your item arrived damaged or defective
Your package was lost in transit (confirmed via tracking)

To qualify, please contact us within 7 days of delivery. Include:

Your order number
A clear photo (if applicable)
A brief description of the issue

📩 Email: support@butterflykratomco.com

Processing Time

Once we receive your request, please allow 1–3 business days for review. If approved, we’ll issue a refund or send a replacement right away.

Refunds will be returned to the original payment method. Processing times may vary depending on your bank or provider.

Missing or Delayed Orders

We use reliable carriers and tracking for all orders. If your package is marked as delivered but missing, please first:

Check with neighbors or household members
Verify your shipping address
Wait 24 hours — sometimes carriers mark items as delivered early

Still missing? Contact us. We’ll work with you to find a solution.

Shipping Address Mistakes

Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Cancellations

Need to cancel your order? Contact us as soon as possible.
We can only cancel orders before they are processed or shipped.

Once an order is packed or shipped, it cannot be canceled or refunded.

Thank You for Understanding

We appreciate your trust in Butterfly Kratom Co.
Our policies are designed to protect our customers, our brand, and the integrity of every product we ship.

Thank you for supporting a responsible kratom vendor.