Refund & Returns
Eligibility for Returns
- Defective Items: Return defective items within 14 days of shipment for a refund or store credit.
- Non-Returnable Items: Opened or used Kratom capsules cannot be returned for safety reasons.
- Unopened Items: Must be in original packaging for a refund or store credit.
- Proof of Purchase: Required for all returns.
- Shipping Costs: Customers pay return shipping unless the item was incorrect or defective.
Return Process
- Contact Us: Email support@butterflykratomco.com with your order number, reason for return, and any relevant photos.
- Return Authorization: You’ll receive an RA number and return instructions.
- Ship the Return: Pack securely, include the RA number and proof of purchase, and ship to the provided address.
- Inspection and Processing: Refunds or credits processed within 5-7 business days after receiving the return.
Refunds
- Original Payment Method: Refunds issued to the original payment method. If not possible, store credit will be provided.
- Processing Time: Allow 5-7 business days for the refund to appear.
Damaged, Missing, or Incorrect Items
- Reporting Issues: Report within 48 hours of delivery. Contact customer service with order number and issue details.
- Resolution: We will send a replacement or issue a refund.
Exchanges
- Defective Items: Follow the return process for exchanges. Once received and inspected, we’ll send a replacement.
Contact Us
For questions or concerns, email support@butterflykratomco.com.
