What is the age requirement to purchase Kratom capsules from Butterfly Kratom Co?

You must be at least 21 years old to purchase Kratom capsules from Butterfly Kratom Co. We take age verification seriously and may require a valid government-issued ID at the time of purchase.

How can I contact Butterfly Kratom Co for customer support?

You can reach our customer support team via email at support@butterflykratomco.com. Our team is available Monday through Friday, from 9 AM to 5 PM (EST).

What is your return policy?

We offer a 15-day return policy on unopened Kratom capsules. If you are not satisfied with your purchase, please contact our customer support team to initiate a return. Please note that we do not accept returns on opened products for safety and quality reasons.

How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Shipping times vary depending on your location, but most customers in the U.S. can expect to receive their orders within 3-5 business days after processing. You will receive a tracking number once your order has been shipped.

Do you offer international shipping?

Currently, Butterfly Kratom Co only ships within the United States. We do not offer international shipping at this time due to varying regulations and restrictions on Kratom products in different countries.

Are your Kratom capsules lab tested?

Yes, all our Kratom capsules undergo rigorous third-party lab testing to ensure their quality, purity, and safety. We test for contaminants, heavy metals, and alkaloid content to provide our customers with the highest quality products. Lab results are available upon request.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All transactions are processed securely to protect your information.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your order through our shipping partner’s website.

What should I do if I have not received my order?

If you have not received your order within the expected delivery time frame, please contact our customer support team at support@butterflykratomco.com. We will assist you in locating your package.

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions to our customers. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and special offers.

Is Kratom legal in my state?

Kratom legality varies by state and local jurisdiction. It is your responsibility to be aware of the laws in your area before purchasing. Butterfly Kratom Co does not ship to states or regions where Kratom is banned.

How should I store my Kratom capsules?

To maintain the quality and potency of your Kratom capsules, store them in a cool, dry place away from direct sunlight and moisture. Keep the capsules in their original packaging or in an airtight container.

Can I return an opened product?

For safety and quality reasons, we do not accept returns on opened products. If you have concerns about a product you received, please contact our customer support team to discuss your options.

How can I learn more about the benefits and uses of Kratom?

Our website features a blog and resources section where you can find information about the benefits, uses, and safety of Kratom. Additionally, you can contact our customer support team with any questions or for more information.