FREQUENTLY ASKED QUESTIONS
You must be at least 21 years old to purchase Kratom capsules from Butterfly Kratom Co. We take age verification seriously and may require a valid government-issued ID at the time of purchase.
You can reach our customer support team via email at support@butterflykratomco.com. Our team is available Monday through Friday, from 9 AM to 5 PM (EST).
We offer a 15-day return policy on unopened Kratom capsules. If you are not satisfied with your purchase, please contact our customer support team to initiate a return. Please note that we do not accept returns on opened products for safety and quality reasons.
Currently, Butterfly Kratom Co only ships within the United States. We do not offer international shipping at this time due to varying regulations and restrictions on Kratom products in different countries.
Yes, all our Kratom capsules undergo rigorous third-party lab testing to ensure their quality, purity, and safety. We test for contaminants, heavy metals, and alkaloid content to provide our customers with the highest quality products. Lab results are available upon request.