Fast. Secure. Professional.
We’re committed to delivering your kratom capsules and tablets with speed and care — while staying compliant with state and federal laws.

Free U.S. Shipping on Orders Over $75

Enjoy free shipping on domestic U.S. orders totaling $75 or more (before tax, discounts, and reward points).
Simply select Free Shipping at checkout to claim this offer.

Buying in bulk helps you save more — and keeps your favorite products stocked.

Processing Times

We process orders Monday through Friday, 9 AM – 4 PM PST.
Processing time typically takes 1–2 business days, but may take up to 3 days during sales, promotions, or holidays.

Orders placed after 4 PM PST or on weekends will be processed the next business day.

Shipping Methods & Estimated Delivery

We currently ship via USPS, UPS, and select regional carriers based on your location.

Delivery times are estimates only and do not include processing time.
Delays due to weather, holidays, or carrier service disruptions may occur.

State Shipping Restrictions

Due to local and state regulations, we do not ship kratom products to the following areas:

Restricted U.S. States:

• Alabama

• Arkansas

• Indiana

• Rhode Island

• Vermont

• Wisconsin

Restricted Counties/Cities:

• San Diego, CA

• Sarasota County, FL

• Denver, CO

• Jerseyville, IL

• Union County, MS

• Any other regions where kratom is banned

Orders placed from restricted areas will be automatically canceled and refunded.

It is your responsibility to know your local laws before ordering.

Tracking & Notifications

Once your order ships, you’ll receive a tracking number by email.
Tracking may take up to 24 hours to update depending on the carrier.

You can also track your order anytime by logging into your account.

Lost, Delayed, or Stolen Packages

If your order is marked as delivered but not received, please:

1. Check around your property, mailbox, or with neighbors

2. Wait 24 hours — carriers may mark packages as delivered early

3. Contact our team if it still hasn’t arrived after 1 business day

📩 Email: support@butterflykratomco.com

If your package is confirmed lost by the carrier, we’ll work with you to offer a replacement or refund.

Butterfly Kratom Co is not responsible for orders shipped to incorrect addresses provided by the customer.

Wrong or Incomplete Addresses

Always double-check your shipping address during checkout.
Packages returned to us due to incorrect or incomplete addresses may be refunded minus the original shipping cost.

Reshipping is handled case by case at our discretion.

Discreet, Secure Packaging

All orders are shipped in plain, unmarked packaging for your privacy.
Your order will not display any kratom-related words or logos.

Holidays & High-Volume Periods

Please allow extra time during:

• Federal holidays

• Major sales events (e.g. Black Friday, 4/20)

• Weather-related or carrier delays

We always work hard to get your order out as fast as possible and appreciate your patience during peak times.

International Shipping

At this time, we do not ship outside the United States.

We only ship to U.S. states and cities where kratom is legal.

Need Help?

We’re here to help with any shipping or delivery questions.
Reach out to us anytime:

support@butterflykratomco.com
Contact Us Page ›

Thank You for Choosing Butterfly Kratom Co

We’re proud to be a trusted source for premium kratom capsules and tablets — and even prouder to serve our community with fast, reliable shipping.

PRO TIP:

Want faster shipping or to avoid delays? Use your business address or order early in the day